* All applicants must have a current DBS to work in this role *
PLEASE NOTE THAT THIS POSITION IS BASED IN DERBY AT OUR KEDLESTON ROAD CAMPUS
A position has become available for a candidate with exemplary communication skills and experience of working in a customer facing environment to join our Registry team. As part of this exciting, flexible and varied role, the successful candidate will be able to demonstrate excellent Customer Service and IT skills, particularly Microsoft Office. This position is perfect for a candidate looking for a challenge, is able to work under pressure and to expand their administration skill set; effectively contributing to all aspects of support for the Access and Further Education team.
The successful candidate will be required to undertake the administrative duties to support operational events, programme activities in respect of the Further Education unit; to be involved in the maintenance of systems and will continually provide outstanding levels of Customer Service. This role will involve frequent interaction with colleagues and customers where a high level of written and verbal communication will be required.
Principal Accountabilities
1. To provide comprehensive administrative support to the Access and Further Education Centre
2. To support reception by acting as the first point of contact for callers – students, staff and members of the public – in person, by telephone or electronically
3. To provide initial information as appropriate and sign posting when required
4. Employ a range of IT skills (e.g. spreadsheets, word processing and email) in order to progress workload efficiently
5. Undertake activities to support programme events e.g. enrolment, induction and exams ensuring that students are provided with clear and timely communication.
6. Work collaboratively with all areas of the University to ensure the best response to students.
7. Provide administrative support during exam periods, ensuring compliance with JCQ regulations.
8. Ensure an inclusive service with a focus on delivering excellence.
9. Escalate issues or concerns to College Senior Advisors and/or College Team Leader.
10. Ability to understand and apply regulations/rules e.g. GDPR.
11. To contribute to the provision of support/professional services using technology, within established processes and procedures.
This is not a complete list of all duties and responsibilities, the post-holder may be required to undertake other duties commensurate with the level and skills/qualifications of this role.
Candidate and Skills Requirements:
Essential Criteria
Qualifications
· GCSE Maths and English at grade C or above
· NVQ Level 2 in Business Administration or recent, comparable work experience in an office.
Experience
· Relevant work experience in an office environment
· Experience of working in a customer service environment
· Experience of working effectively within organisations/external procedures/regulations
· Experience of contributing to problem solving
Skills, knowledge & abilities
· Excellent interpersonal skills and communication talents (both verbal and written) and a commitment for providing high quality customer service to colleagues and students.
· Initiative and judgement to resolve and respond to issues.
· Good time management and strong organisational skills with the ability to quickly adjust to change.
· Good I.T. skills, including Microsoft Office.
· Accurate and methodical approach to completing tasks.
· Resilient, proactive and flexible.
· Ability to work and deliver to tight deadlines.
Business requirements
· Willingness to work flexibly and be responsive to business needs and customer expectations.
· Ability to occasionally work at each location where the College activity is located.
Desirable Criteria
Qualifications
· Customer service qualification or recent, comparable work experience in an office.
· IT qualification or equivalent demonstrable work-based experience.
Experience
· Experience of working in the Education sector.
Skills, knowledge and abilities
· Presentation of management information for decision making.
· Ability to work in a fast-paced environment.
Other Information:
Pay Rate: £12.74 per hour
Working Hours: 20 hours per week
Length of Contract: until 31.03.2025
Start Date: January 2025